Shipping
MOOKARDILANE SHIPPING AND RETURN POLICY
MOOKARDILANE ships our products internationally using a wide range of international shipping vendors.
Although shipping times vary, most orders are delivered within 3 weeks.
Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact MOOKARDILANE if you do not receive your purchase within 3 weeks upon order placement.
Any additional import or customs fees are the responsibility of the recipient.
Please note: Due to COVID-19 situation in China, we are experiencing delays in shipments and deliveries. We thank you for your patience and understanding during this time.
Any additional import or customs fees are the responsibility of the recipient.
If you have any questions about your order, please contact MOOKARDILANE.
The above timeframes are to be used as a guide only. Shipping times are subject to stock availability and exclude clearance/customs delays.
Payment Method:
MOOKARDILANE accepts
- Western union
- Bank transfer
- Money gram
- Alibaba (credit card or paypal or bank transfer)
Terms of Sale:
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a shipping confirmation number.
MOOKARDILANE does not accept responsibility for delays in delivery due to unforeseen circumstances.
MOOKARDILANE reserves the right to cancel any order. We will notify you by e-mail or phone, using the e-mail address or number/s provided and refund the purchase amount using the original method received.
All orders are subject to availability of stock.
The products listed on https://mookardilane.com/ are provided "as shown". MOOKARDILANE makes no claims or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, MOOKARDILANE does not make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet website or otherwise relating to such materials or on any sites linked to this site.
Returns
MOOKARDILANE strives for a quick, easy, and positive return experience and has established the following guidelines in the event a purchase must be returned or exchanged:
Occasionally, a mistake in shipment could occur. If this does happen, and you receive the incorrect goods, MOOKARDILANE will provide a refund or resend the correct goods.
We do accept returns of erroneous goods provided they are:
In good, saleable condition.
In original packaging with seals intact.
MOOKARDILANE customers are responsible for return shipping costs.
If we receive your order returned undeliverable due to incorrect address or the shipping carrier was unable to deliver your package, MOOKARDILANE will gladly re-ship or refund your order. If your order is re-shipped, additional shipping charges will be required.
Refunds
All refunds are provided through the payment provider you chose at checkout.
Damaged Items
If you receive your order damaged, contact MOOKARDILANE within 24 hours. We will require photographic evidence of the damage so that we may make a claim with the shipping courier. Please keep all packaging in the event the courier requires this for the damage claim. These steps must be followed to ensure the courier accepts liability and to avoid any disputes.